Customer Service Hotline
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TEEN COURSES

General Information: State law requires that students be 15 years old by the first classroom session of the course. Students cannot miss more than 3 classes and cannot enroll after the third class. Teen driving courses must not be less than 5 weeks in length and all course requirements must be completed within 4 months. Behind-the-wheel driving lessons are scheduled separately from the classroom sessions and typically extend beyond the last classroom session. Most of our communication is through email. A valid, regularly checked email address for both student and parent is recommended to not miss any important emails. No food, drink or gum is allowed in instruction cars or in the classroom. The participant and/or the parent or guardian of a minor participant, grants permission for the participant to have photos and/or videos taken of him/her, without recompense, to be used for publicity purposes.

Understanding the Department of Licensing requirements is crucial for parents and students to successfully complete our program and to obtain a driver license. I confirm that I have clicked on the link in the previous sentence and have reviewed the entire page regarding intermediate licensing requirements, restrictions and penalties.

Classroom Sessions: Students are accountable for their classroom conduct and attendance. Students will be dismissed from the course without a refund for misbehavior, excessive tardiness, more than 3 absences, or multiple failed tests (a score below 80%). All absences must be made-up and all failed tests must be retaken. Student tardiness in excess of 10 minutes to class is viewed as an absence and the entire lesson needs to be made up, whether the student attends the remainder of class or not. Students will receive a course workbook at the start of the course. Replacement workbooks may be purchased for $10. Parents are expected to attend a parent informational session, during which intermediate licensing and organ donation will be discussed. Parental involvement is required if a student fails a test. Defensive Driving School reserves the right to cancel any class due to low enrollment.

AAA Zero Error Driving Course: This is a 4 hour class that is added to the 30 hour course required by the Department of Licensing. The additional 4 hours is built into the regular course.

Behind-the-Wheel Lessons: Students are required to complete 5 driving lessons. An educational clock hour is defined as 55 minutes of teaching time with a 5 minute break. A briefing prior to the lesson and at the conclusion with a student and/or parent is part of the clock hour. Driving lessons will extend beyond the end of the classroom portion of the course and typically take place every 1-2 weeks starting the second week of class. To reschedule or cancel behind-the-wheel lessons, please log in to Schedule Agent. If a driving lesson needs to be rescheduled or canceled, students must contact our office or login to Schedule Agent at least 2 business days before the scheduled lesson. Weekends and holidays are not considered business days. If a student cancels a lesson within the required time for notice of cancellation, does not bring a valid learner’s permit to a lesson, or fails to show up for a lesson, they will be charged as if he were present at the lesson. They will be required to purchase an additional lesson to make-up for the missed lesson. Additional lessons are $60 per one hour lesson. Students are required to observe at least one other student’s lesson.

Completion of the Course: Course requirements for both classroom and driving must be completed within 4 months. If desired, we offer a two month extension for $87. If the student misses more than 3 classroom sessions or goes beyond the purchased extension date, they will have to enroll in another class, to start from the beginning, at a reduced rate of 75% of the tuition cost.

Upon successful completion of the course, including all required tests and activities, and upon the payment of tuition and fees, the Department of Licensing will be electronically notified that a student has passed our course, which must be done prior to obtaining a driver license. We will notify students via e-mail upon completion of our course. This notification typically takes 3-4 weeks after all requirements are met. If you need expedited notification service, there will be a $21 rush fee charged. Personalized, physical certificates can be ordered for $25.

Refunds: All refunds are subject to an administrative fee of $15 if requested 7 days before the first day of class. If you need to transfer classes, you must request it at least seven days before the first day of class. 50% of tuition will be refunded if cancellation occurs within 7 days of the first day of class, but before the 2nd class session. There are no refunds after the 2nd class. A $15 fee is charged for returned checks or disputing a credit card charge that is shown to be valid.

DRIVER LICENSE TESTING

General Information: To get a Washington State driver license, applicants are required to pass a knowledge test and a driving test. Defensive Driving School is authorized by the Department of Licensing to provide both the knowledge and driving tests. In order to test with our school, applicants must first visit a Department of Licensing office or may pre-apply online. Anyone under the age of 18 years of age must have completed a Driver’s Education Course within the state of Washington. For both the knowledge and driving tests, applicants need to provide a valid PIC number issued by the Department of Licensing, along with proper photo identification. Applicants must call to confirm eligibility and availability prior to registering for driver license tests.

To reschedule or cancel a test, customers must contact our office or login to Schedule Agent at least 2 business days before the scheduled test time. Weekends and holidays are not considered business days. If a customer cancels a test within the required time for notice of cancellation or fails to show up, they will be charged as if they were present at the scheduled time. Customers will be required to purchase an additional test if they wish to test with us. Customers must arrive on-time for the test. Any late arrivals will not be able to test.

We offer the knowledge test in: English, Spanish, Chinese, Japanese, Russian, Vietnamese, and Korean.

Scores for the knowledge and driving test will be reported to the Department of Licensing electronically within 24 hours. Passing the knowledge and driving test does not guarantee that an applicant will be issued a driver license. The Department of Licensing will determine if an applicant has met all licensing requirements.

By purchasing a test, the purchaser acknowledges notification of our policies and procedures regarding testing.

Knowledge Test: The knowledge test consists of 40 multiple choice questions about traffic safety laws. Applicants must answer at least 32 questions correctly in order to pass the test. Applicants will be given a maximum of 35 minutes to complete the test. Applicants who arrive late for their scheduled tests will not be allowed to test. The knowledge test will be offered at specific times at select locations. For those who believe they will need more time to complete the knowledge test, we recommend going to one of the Department of Licensing offices where they offer testing (Lynnwood, North Bend, Tacoma, Poulsbo). We also offer a private knowledge test where the applicant will have 55 minutes to test for $75.

Skills Test: The driving test will test applicant’s ability to drive legally and safely. Applicants must pass the driving test with a score of 80 or better out of 100 possible points. Applicants who arrive late for their scheduled tests will not be allowed to test. For more information on what applicants will be evaluated on, please visit the Department of Licensing’s driving test page.

Applicants may provide their own vehicles or use one of our vehicles to use for the driving test. Our cars are midsize sedans with automatic transmissions. If using our car, applicants are encouraged to schedule a practice session prior to the test to become comfortable with the operation of the vehicle.

The following requirements must be met if applicants elect to use their own vehicles for the driving test:

  • All brakes lights must work.
  • All turn signals must work.
  • Seat belts must function and be used.
  • License plates must be on front and back of vehicle with current tabs on rear plate.
  • Windshield must not be not cracked or chipped in the line of vision.
  • If raining, windshield wipers must function and the defroster system must work properly to defog the windows.
  • Tires must meet state requirements for tire tread (no bald tires).
  • A valid insurance card must be presented at the time of testing (examiner may verify insurance with carrier).

Driving tests will be provided in English, unless prior arrangements have been made. Due to Department of Licensing regulations, interpreters are not allowed on driving tests. If a test ends early because the applicant is unable to follow the directions of the examiner, there will be no refund.

If an applicant has a physical disability (even temporarily) the Department of Licensing must conduct the skills examination.

Any grievances about a driving test must be submitted in writing with a carbon copy of the test. Mail this to: Defensive Driving School, 10505 NE 38th Pl, Bldg 9, Kirkland, WA 98033.

The Department of Licensing reserves the right to conduct random re-examinations; applicants refusing to take a re-examination may have their license revoked.

Refunds: Any refund requested for a test that does not take place or requested a minimum of 2 business days prior to a scheduled test will be subject to a $15 application fee. In the event that Defensive Driving School cancels a scheduled test, the applicant will be given the option to reschedule the test or obtain a full refund. Tests must be taken within 3 months of payment. There will be no refund on unused tests and after 3 months, unused tests will be considered lost. A $15 fee is charged for disputing a credit card charge that is shown to be valid. For current test pricing, please see: https://driving-school.com/driver-license-testing-for-knowledge-and-skill-tests/

 

ADULT LESSONS

General Information: Adult students must carry a valid learner’s permit or license during every lesson. To reschedule or cancel lessons, students must contact our office or login to Schedule Agent at least 2 business days before the scheduled lesson. Weekends and holidays are not considered business days. If a student cancels a lesson within the required time for notice of cancellation, does not bring a valid learner’s permit or license to a lesson, or fails to show up for a lesson, they will be charged as if he were present at the lesson. An educational clock hour is defined as 55 minutes of teaching time with a 5 minute break. A briefing prior to the lesson and at the conclusion with the student is part of the clock hour.

Pick-Up & Drop-Off Service: Pick-up and Drop-off services are available for adult lessons and for applicants registered to take the driver license driving test. The pick-up and drop-off location must be within 5 miles and 10 minutes of the branch location selected. If additional travel time is required for an adult lesson, it will be deducted from the lesson time.

Refunds: All refunds are subject to a $15 application fee. Refunds will be granted only if requested at least 2 business days prior to the scheduled lesson. Lessons must be taken within 3 months of payment. There will be no refund on unused lessons and after 3 months unused lessons will be considered lost. A $15 fee is charged for returned checks or disputing a credit card charge that is shown to be valid.

OTHER SERVICES

General Information: To reschedule or cancel, students must contact our office or login to Schedule Agent at least 2 business days before the scheduled appointment. Weekends and holidays are not considered business days. If a student cancels within the required time for notice of cancellation or fails to show up, they will be charged as if they were present.

Cancellations (Skid Monster/Collision Avoidance): Please cancel or reschedule at least 10 days in advance. If it is canceled within 10 days of your scheduled appointment, you will be put on stand-by and can call to reschedule within 10 days of another scheduled date. Refunds will not be given for no shows or late cancellations.

Refunds: All refunds are subject to a processing fee of $15. Refunds will be granted only if requested at least 2 business days prior to the scheduled appointment. Other services must be taken within 3 months of payment. There will be no refund on unused services and after 3 months unused services will be considered lost. A $15 fee is charged for returned checks or disputing a credit card charge that is shown to be valid.

USER PRIVACY

Under no circumstances will Defensive Driving School share a client’s personal information unless required by law.

POLICY CHANGES

Defensive Driving School reserves the right to update or modify these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions will be posted on this website immediately.